FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 7–15 business days depending on your location. Expedited options may be available at checkout. Please note that processing time of 1–3 business days is required before your order ships.
Do you ship internationally?
Yes! We ship to most countries worldwide. Delivery times and shipping costs vary by destination and will be calculated at checkout.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number on our carrier's website or visit your order status page to track your shipment in real time.
Why is my tracking not updating?
Tracking information can take 2–5 business days to update after your order ships, especially for international shipments. If your tracking hasn't updated after 7 days, please contact us.
Returns & Refunds
What is your return policy?
We accept return requests within 30 days of delivery for items that are defective, damaged, or incorrect. Due to the nature of our fulfillment process, we are unable to accept returns for buyer's remorse or size exchanges. Please review our full Return Policy for details.
How do I request a refund or replacement?
Contact us at our contact page with your order number and photos of the issue. We'll review your request and respond within 2–3 business days. Approved claims will receive a replacement or refund to your original payment method.
What if my item arrives damaged?
We're sorry to hear that! Please contact us within 7 days of delivery with your order number and clear photos of the damage. We'll arrange a replacement or full refund promptly.
Orders
Can I cancel or modify my order?
All sales are final. We do not accept order cancellations or modifications once an order has been placed. Please review your order carefully before completing your purchase.
I ordered multiple items — will they arrive together?
Not necessarily. Items may ship from different warehouses and arrive in separate packages. You'll receive individual tracking numbers for each shipment.
My order says delivered but I haven't received it. What do I do?
First, check with neighbors or your building's mailroom. If you still can't locate your package, contact us within 7 days of the marked delivery date and we'll investigate with the carrier.
Products
Are your products quality-checked?
Yes. We work with vetted suppliers to ensure product quality. However, if you receive an item that doesn't meet your expectations, please reach out and we'll make it right.
Do your products match the photos?
We strive to display accurate product images. Colors may vary slightly due to monitor settings. If you receive something significantly different from what was shown, contact us for a resolution.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and other payment methods available at checkout.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment information. We never store your full card details.
Still Have Questions?
We're here to help! Visit our Contact Us page and we'll get back to you within 1–2 business days.